About us/ Your information
RSTE ("we", "us" and "RSTE") is committed to ensuring this site is absolutely secure for you to use and takes great care to protect your information.

This privacy policy explains what information we may collect about you, how we may use it and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.

Please note that this website provides links to other websites belonging to other organisations, which are provided for your convenience. We would recommend that you read the Privacy Statement for every website that you visit.

 What information do we hold on you?
We may collect details from you when you request information, a product or service from us via this website or by emails. We may supplement the information that you provide with other information that we obtain from our dealings with you.

 What do we do with the information?
We will use the information gathered in our normal course of business primarily to provide the products and services you have requested, and also:

For administration purposes
To confirm identification when you contact us
To keep you informed of any membership activities or events that we believe might be of particular interest to you
To communicate with you in the event that any products or services you have requested are unavailable
For credit assessment, to review the conduct of and to administer/operate your membership account(s)
For statistical analysis, including automated techniques
For record keeping purposes
For market research
To track activity on this website
To improve and monitor our customer service to you
For the prevention of crime and fraud

We may contact you by post, email, telephone or fax for any or all of these purposes.

 Disclosure of your information to service providers
In order to provide our services, we may need to pass information on to our agents and sub-contractors or appoint other organisations to carry out some of the processing activities on our behalf, such as mailing houses. In these circumstances, we will ensure that your information is properly protected and used in accordance with this privacy policy. We may also disclose information to the investigating authorities such as the police, and customs and excise, or if required to do so by law.

 Transfer of your information outside the European Union
We may need to transfer your personal data outside of the European Union in order to provide you with the services and products you require. Some of these countries may not have laws that protect privacy rights as extensively as in the European Union. If we do transfer your personal information to other territories, we will take proper steps to ensure that your information is properly protected.

 The use of cookies
In common with many other website operators, we do employ cookies (a download of a file(s) to your PC to record your visits to the site) to measure site information. Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. Please note, if you do turn cookies off this may limit the service that we are able to provide to you and may affect your visitor experience.

 What to do if you do not wish to receive e-mails or other information from us
If you do not wish to receive details of offers and promotions from us, you can opt-out at any time by clicking the relevant boxes on any forms or screens or by writing to our registered address.

Please note that you may change your mind at any time by contacting us by any of the above methods or by following the instructions set out with each communication you receive.

 Changing your membership information
If you believe that we are storing details relating to you and that these are incorrect or you wish to remove them, please contact us as above.

 Changes to this privacy policy
If we decide to change our privacy policy, we will post the changes on this page so that you are aware of the information we collect, how we use it and under what circumstances we disclose it. Any revised policy will apply only to data collected after the new policy comes into effect.

 Your rights to access your membership information
You have a right to receive a copy of the membership data that we hold about you. We have the discretion to make a charge of £10 towards the cost of administration, although currently we do not charge for this service. To obtain a copy of the personal information we hold on you, please write to the registered address and ask for a copy of your membership and personal data.